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FAQs

How do I care for my oil&birch pottery?

Though my glazes are dishwasher safe I always recommend avoiding the microwave and dishwasher for longevity. Putting your pottery in the microwave can cause small cracks in the glaze and put stress on the piece. Handmade - Hand wash!  

Do you ship worldwide? What's your packaging like?

At this time my shipping is limited to north America, due to Covid19. If you're living elsewhere and want to discuss shipping, please contact me by email or instagram. I'm happy to ship elsewhere if your country's borders are open. 

Each piece's shipping is priced separately depending on size, weight, destination and how many pieces were ordered together. 

Unfortunately Canada Post does not offer insurance or coverage for ceramics, so I do my ABSOLUTE BEST to pack them safely. If you receive an order with shipping damage (smashed, cracked) please contact me, send photos and I'll replace the item out of my own pocket.

I ship with recycled/reused materials for packaging. It may seem strange to receive your order in a cereal box, but I'm willing to sacrifice a curate look for the landfills. PLEASE properly recycle the materials I ship you! Thank you! 

*local pick up's are temporarily cancelled due to social distancing. Local yeg drop off available for 10$, add to your cart and use code DROPOFF at checkout*

Do you take custom orders?

At this time, no. Customs require much more time, attention to detail and deadlines. Deadlines and the high failure rate of ceramics don't go well together!

(Heres an example: you place a custom order with me and wait 3-5 weeks. Your piece cracks, explodes, or has a glaze malfunction. I now have to restart your piece and add another few weeks onto your wait time). For these reasons I'm currently only making customs for close friends and family. 

How will I know if/when you're open to customs?

If I decide to take on a batch of customs I'll announce it on my "shop update" page, and my instagram @oilandbirch 

When taking on customs I'll be choosing projects that fit within my skill set and style of ceramics (..so if you ask for a 10 piece tea set with your dogs face on it, it'll be a hard no)  


Are you taking on new stockists? (retail stores & wholesale)

No. Most shops and wholesale deals will take 30-50% of each sale. Since ceramics are my livelihood I simply can't afford to give up that percentage - though I appreciate the love and interest <3 


Your shop sells out quickly, how do I snag a piece?!

Your best bet is to set an alarm for my update and hit the store on time. Having your credit card handy is a must, as others can buy the pieces in your cart if they're quicker. If you're a yeg local you can easily find my work at the stores listed in my "stockists" page, and markets a few times a year!  

Can I message you for a hold or first dibs on an item I NEED?!

No. Please don't. If you have tried, so have 20 others and it's draining. In order to keep this process fair you'll need to do the same as everyone else - show up, be quick, or try a few times. I apologize if this process is frustrating, but I appreciate you respecting my boundaries.


How do you determine your pricing? 

Pricing is a fun and challenging dance between every artist and what they produce. My pricing is mostly based off size, supplies and level of detail. Because my ceramics are hand carved and one-of-a-kind their pricing is unique. Other factors that influence pricing is the cost of my equipment (wheel & kiln) and improvement of skills.

If you're interested in learning more about how much time effort and love goes into pottery, check out my upcoming "process" page for a better understanding and validation of pricing. 

(Online pricing is slightly higher than local market prices. Market sales require less work since I'm not uploading, packing and shipping each sale)  


Unaswered questions? Feel free to reach out through the "contact" section of my website, or DM me on instagram!